Privacy Policy · Custom Silk Scarves

Information we collect

When you contact us via the inquiry form, WhatsApp or email, we may collect:

Contact info: name / company name, country, email, WhatsApp or other contact method;
Inquiry content: the size, fabric, technique, quantity and lead-time requirements stated in your message;
Design artwork: images you upload or send, used only for sampling evaluation and quoting, for no other purpose.

How we use the information

We use the above information only for the following:

Quoting, sampling communication and fulfilling customization orders;
Replying to and following up via the contact method you provided;
Retention and cooperation as required by law.

We do not sell or rent your information. Except as necessary to fulfill orders (e.g., logistics, payment collection), we will not provide it to unrelated third parties.

Third parties & cross-border transfer

To provide the website and services, we use the following third parties:

Cloudflare: provides global acceleration (CDN) and basic security protection;
WhatsApp / email: used to communicate inquiries with you;
If payment collection is connected in the future, payment information is handled by the respective payment institution under its agreement with you.

Since this website serves global customers, your information may be transferred between your country, the factory location (China) and the above service nodes. We take reasonable measures to protect the information in transit.

Cookies & tracking

This website only uses necessary basic technology to keep access stable; we do not run ads or do cross-site user profiling/tracking. You can manage cookies via your browser settings.

Your rights

Depending on your jurisdiction (e.g., EU GDPR, California CCPA, etc.), you usually have the following rights:

Access, correct or delete your personal data we hold;
Object to or restrict certain processing;
Obtain a copy of your data where technically portable (data portability).

To exercise these rights, email: ec9065835@gmail.com. We will respond within a reasonable time.

Data retention

We retain your information for as long as necessary to fulfill the purpose of collection; order-related records are retained for the period required by tax and compliance obligations, then deleted or anonymized.

Contact us

If you have questions about this privacy policy, or wish to exercise your rights, contact: ec9065835@gmail.com.

This policy is the Chinese source text of the website; for multilingual versions the corresponding language text prevails. Policy updates are not individually notified; the latest version on this page prevails.